Welcome to Wells Care
What happens next?
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Sign up email
You’ll be sent an email shortly with your personalised appointment page and passwords. Please check your spam folder for emails from info@thewellsclinic.com.
Access your booking portal
When you need to see your GP, access your personalised appointment page and book at a time and date that is convenient for you.
Attend
Come into the clinic for your face-to-face appointment - just like healthcare used to be.
Wells Care Terms and Conditions
The below terms and conditions refer to the subscription service offered by Wells:
- Fair usage
- We cap the number of face-to-face appointments to 100 per year, limited to 2 per week. If you believe you require more appointments than this allocation. Please speak to a member of the team. We reserve the right to refuse an appointment if it is not medically relevant or if clinical advice has not been followed.
- Transfer of membership
- Membership benefits cannot be transferred to friends or family, for example, the use of unlimited appointments or discounted further care.
- Booking appointments through the portal
- Only the named member with a valid membership number can book an appointment for themselves through the appointment portal. If an appointment is booked for someone not named on the account, they will be charged for their appointment on arrival.
- Cancellation and rearrangement of appointments
- Appointments can be cancelled or rearranged for free with at least 24 hours notice. Any changes made after this time will be charged a £25 administration fee. Missed appointments without notice will be charged a £50 administration fee. You will be asked to settle your account at your next appointment.
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